APA Format
Zemke, Ron;
Anderson, Kristin
. (2003). Delivering knock your socks off service
/ Ron Zemke, Kristin Anderson
. New York : Amacom
MLA Format
Zemke, Ron;
Anderson, Kristin
. Delivering knock your socks off service
/ Ron Zemke, Kristin Anderson
. New York : Amacom, 2003
Chicago Format
Zemke, Ron;
Anderson, Kristin
. Delivering knock your socks off service
/ Ron Zemke, Kristin Anderson
. New York : Amacom, 2003
Australian/Harvard Format
Zemke, Ron;
Anderson, Kristin
. 2003. Delivering knock your socks off service
/ Ron Zemke, Kristin Anderson
. Amacom New York