APA Format
Zemke, Ron;
Bell, Chip R.
. (2003). Service magic : the art of amazing your customers
/ Ron Zemke, Chip R. Bell
. Chicago : Dearborn Trade Publishing
MLA Format
Zemke, Ron;
Bell, Chip R.
. Service magic : the art of amazing your customers
/ Ron Zemke, Chip R. Bell
. Chicago : Dearborn Trade Publishing, 2003
Chicago Format
Zemke, Ron;
Bell, Chip R.
. Service magic : the art of amazing your customers
/ Ron Zemke, Chip R. Bell
. Chicago : Dearborn Trade Publishing, 2003
Australian/Harvard Format
Zemke, Ron;
Bell, Chip R.
. 2003. Service magic : the art of amazing your customers
/ Ron Zemke, Chip R. Bell
. Dearborn Trade Publishing Chicago