APA Format
Steven Schauffer;
. (2007). Building loyal costumers : pelayanan konsumen layar
/
. Jakarta : Prestasi Pustaka
MLA Format
Steven Schauffer;
. Building loyal costumers : pelayanan konsumen layar
/
. Jakarta : Prestasi Pustaka, 2007
Chicago Format
Steven Schauffer;
. Building loyal costumers : pelayanan konsumen layar
/
. Jakarta : Prestasi Pustaka, 2007
Australian/Harvard Format
Steven Schauffer;
. 2007. Building loyal costumers : pelayanan konsumen layar
/
. Prestasi Pustaka Jakarta